Administrative Director, Division of Social Work

Job Details

Job ID:

450 Brookline Ave, Boston, MA 02215

Administration Support/Customer Service

Employment Type:
Full time

Work Location:
Hybrid: 2-3 days onsite/week


Reporting to the Director Clinical Operations for Psychosocial Oncology and Palliative Care, the Administrative Director also works in close alignment with Division specific leadership. The Administrative Director is responsible for ensuring all clinical and business operations are exceptionally and seamlessly managed. Serving as the liaison for both Institute and Departmental issues, the Administrative Director is tasked with developing and implementing strategic plans and clinical growth initiatives within the specific Division.  The Administrative Director will provide human resources management and programmatic oversight in support of operational missions within the Division.

This position’s work location is hybrid with two or three days per week remote. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


Staffing and Personnel Management

  • Coordinate offer and retention packages, provider onboarding, training and credentialing;
  • Administratively responsible for entire Clinical/Disease Center (Payroll, Occupational Health, Compliance);
  • Ensure appropriate administrative staffing levels for departmental business operations;
  • Responsible for hiring and training all administrative support staff, and providing ongoing training and career development opportunities;
  • Conduct regular meetings and problem-solve with all facets of scheduling, practice and research managers and supervisors in real-time;

Financial Oversight and Planning

  • Maintain and regularly report out on the financial portfolio of operating, grant, clinical trial and discretionary/gift accounts;
  • Prepare and monitor operating budgets, identify and address budget variances monthly;
  • Assess productivity reports and calculate provider bonuses;
  • Manage and provide oversight of expenses, departmental reimbursement, and invoices;
  • Track outpatient sessions, maintain accurate clinical effort reports and process med-fees.


Continuous Process Improvement

  • Serve as primary point of contact in resolving staff and care delivery issues that arise;
  • Partner with Clinical and Nursing Directors across all service delivery lines;
  • Participate and build quality assurance project teams;
  • Routinely review template utilization data and adjust clinical templates as appropriate;
  • Maintain all Master Schedule Templates and implement changes when necessary;
  • Communicate and share information regularly with clinical care teams, Yawkey operations and scheduling;
  • Facilitate communication and build rapport across Medical Oncology, Surgical Oncology, and Radiation Oncology;
  • Routinely review patient feedback with Clinical/Disease Center Leadership and adjust processes as appropriate.


Strategic Planning and Implementation

  • Serve as conduit for Clinical/Disease Center Leadership with DF/BWCC, Clinical Planning and Network Operations, and all Satellite and Affiliating Organizations to ensure alignment of vision and strategic initiatives and collaboration;
  • Routinely monitor and address new patient access metrics;
  • Review all Clinical Statistics Reports and report out to Clinical/Disease Center Leadership on annual clinical growth and alignment with Institutional goals;
  • Establish and maintain rapport with appropriate Development contact and stay apprised of gift intention;
  • Collaborate with Marketing and Communications on new service lines or research developments;
  • Facilitate patient and provider symposiums;
  • Oversee and execute new programs and service lines.


Clinical Operations

  • Establish, implement and monitor processes and procedures for patient access and satisfaction to ensure excellence;
  • Effectively utilize existing resources to best meet the needs of patient and provider satisfaction;
  • Monitor a variety of clinical metrics/reports to ensure efficiency, performance and compliance;
  • Communicate and support Clinical/Disease Center in all technical upgrades and system updates;
  • Participate in the suggestion and development of new technologies and workflows to improve the patient and staff experience.



  • Bachelor's degree is required. Master's degree in business or health care administration (MBA, MPH, MHA) highly preferred. 
  • Minimum seven (7) to ten (10) years of experience in hospital administration, preferably an academic setting, required.
  • Managerial/supervisory experience required.  


  • Strong financial acumen, including knowledge of research grants and contracts;
  • Demonstrated ability to coordinate and balance complex projects and competing deadlines;
  • Proven ability to relate well to and work effectively with all levels of the organization including faculty, clinical staff, and front desk personnel;
  • Excellent interpersonal and negotiation skills;
  • Ability to accurately and concisely share information (both written and verbal) to diverse audiences;
  • A true commitment to and passion for excellent patient care and access;
  • Ability to work within a team setting and foster collaboration;
  • Excellent customer service skills.



 Yes, Administrative Director will have a range of direct reports (1-7), and up to 20 indirect/ administratively responsible


May interact with Adult patient population.

If you are interested in applying to this role, please submit your resume along with a cover letter describing your interest in the role and your qualifications.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

EEOC Poster

Follow Dana-Farber on Social Media