Mammography Supervisor

Job Details

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Job ID:
25058

Location:
300 Boylston St., Newton, MA 02467

Category:
Operations

Employment Type:
Full time

Work Location:
Onsite:Up to 1 day remote/wk

Overview

Working under the direction of the Senior Director and clinical faculty leadership, and reporting to the Breast Imaging Manager, the Imaging Supervisor (IS) serves as a subject matter expert and is responsible for overseeing the day-to-day operations of the Chestnut Hill Breast Imaging department and various DFCI Breast Imaging locations, which include, but not limited to Longwood campus, Mammography Van, and Whittier Street Health Center. The responsibilities include coordination of patient scheduling and work flow, managing staffing assignments, providing oversight of operational activities, facilitating clinical research and educational activities, ensuring regulatory and accreditation compliance, participation in the development and achievement of departmental goals, and leads Quality Assurance/Quality Improvement activities. The IS will work with various members within the Department of Imaging, including other ISs, Imaging Managers, IT staff, faculty, technical staff, administrative support, and the Quality, Safety, and Compliance Specialist. The IS will collaborate with other departmental leaders on multidisciplinary and compliance related activities. The IS will work with the Breast Imaging Manager to create and sustain a culture that fosters excellence, impact, and discovery of innovative and novel approaches towards the eradication of cancer and related diseases.  

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Requirements

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Performs both clinical and managerial duties. The IS is expected to provide a portion of effort towards clinical activities, with the remainder dedicated to managerial duties. The Imaging Manager will determine the clinical and managerial effort levels for each modality and location.
  • Serves as the principle subject matter expert on their respective imaging discipline/modality. Working with patients, patient family members, imaging technologists, physicists, imaging faculty, administrative support, and imaging leadership, the IS continuously evaluates and strives to improve operational efficiency and quality of service. Works with supervisory and management colleagues across the Institute as well as network affiliates to ensure seamless communication and coordination across imaging disciplines and location of services.
  • Works with the Breast Imaging Manager to develop daily staffing assignments and process requests for vacation, personal days, leaves of absence, etc. Manages unexpected vacancies (sick call, bereavement, emergent situation, etc.) and effectively adjusts staffing schedules with contingency plans. The IS will serve as a secondary backup staff and participates in clinical duties to ensure business continuity.
  • The IS will work directly with the Breast Imaging Manager to develop and implement strategies to achieve volume and revenue targets while managing expenses with an added goal of improving cost efficiency.
  • Working with clinical research and educational staff, the IS will assist in the implementation of technical procedures and imaging protocols specified in clinical trials as well as educational activities.
  • The IS will provide support to the Breast Imaging Manager for all Human Resources related work including developing/assessing staff needs, recruitment, initial and ongoing training, professional development, and staff engagement and retention activities. The IS will provide the Imaging Manager with feedback on staff performance and assist in the completion of competency assessments.
  • Oversees daily operation to ensure all regulatory and accreditation requirements issued by agencies that include, but not limited to the Centers for Medicare and Medicaid Services, American College of Radiology, The Joint Commission, and Regulatory Agencies (U.S. Food and Drug Administration, Mammography Quality Standards Act and Program, Massachusetts Department of Public Health Radiation Control Program). Areas of non-compliance are reported to the Imaging Manager, and the IS will assist to resolve the issue.  
  • Provides immediate support to address patient/family feedback and complaints by working with Patient Family Relations team. Assists the Imaging Manager by participating in investigations, such as a root cause analysis, identifying opportunities for improvement, developing and implementing corrective action plans, and communicating with the patient and/or family member.
  • Participates in quality assurance/quality improvement activities, patient satisfaction, timely appointment access, etc. and develops improvement plans if results are not meeting expectations. Assesses equipment performance, troubleshooting technical issues, and coordinates necessary maintenance activities (service calls, PMs, etc.).
  • Communicates imaging service disruptions and restoration activities to clinical staff and applicable customer bases.
  • The IS will be assigned to serve as a point of contact for the Chestnut Hill location but will be expected to travel and work at other locations on occasion.
  • Performs all other duties and responsibilities as directed.

Qualifications

MINIMUM JOB QUALIFICATIONS:

  • Must be a graduate of an accredited imaging technology program (e.g., Radiography, Nuclear Medicine, Sonography, or MRI).
  • Associate’s of Science or closely related degree is required (Bachelor’s or Master’s degree preferred).
  • Current ARRT registrations in Radiography and Mammography required.
  • Current Massachusetts Radiologic Technologist License in Radiography and Mammography required.
  • 3-5 years hospital-based experience in an imaging discipline required.
  • 2+ years of management or leadership responsibilities preferred.
  • Current BLS certification or must obtain an active BLS certification within 90-days of hire.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

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