Clinical Administrative Support Specialist

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Job ID:

450 Brookline Ave, Boston, MA 02215

Administration Support/Customer Service

Employment Type:
Full time

Work Location:
PTL Remote: 2-3 days remote/wk


Under the direction of the Program Administrator, Division of Social Work, and reporting to the Clinical Operations Specialist, Division of Social Work, this position is responsible for all aspects of patient scheduling in accordance with the Division of Social Work scheduling guidelines.  Provides superior customer service to all patients, family members, clinical social workers and other interdisciplinary team members and staff at all times in accordance with the DFCI Customer Service Standards.  The individual in this position will play a critical role in facilitating all aspects of patient care.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


  • Provides appointment scheduling ranging in complexity in accordance with department scheduling guidelines for new and/or existing patients.
  • Responsible for triaging social work referrals in a timely manner.
  • Obtains detailed clinical information by telephone or electronically.
  • Provides general information to callers/patients within the scope of knowledge and authority.
  • Serves as a liaison between patient/family/social worker.
  • Resolves issues directly or ensures appropriate management of call by others.
  • Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills.
  • May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc.
  • Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed.
  • Prepares open and close provider schedules and handles daily schedule changes.
  • Performs past-pending reconciliations.
  • Enters data into patient care related databases.
  • May be responsible for mini-registrations, insurance verification and clinical intake for new patients.
  • Prepares disease specific, practice group specific, or individual social work reports as needed.
  • May be required to perform other duties as required by the Division of Social Work.

If you are interested in this position, please submit a resume and cover letter detailing your interest and qualifications for this role.


  • Bachelor's degree required.
  • Experience working in a medical or customer service setting preferred.
  • Knowledge of medical terminology preferred.
  • Ability to multi-task and function as an integral member of the team.
  • Excellent verbal and written communication skills required.
  • Excellent computer, customer service and problem solving skills required.
  • Demonstrated ability to carry out complex scheduling as required.
  • Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed. 
  • Strong attention to detail required.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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