Friends Place Practice Coordinator I

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Job ID:

300 Boylston St., Newton, MA 02467

Administration Support/Customer Service

Employment Type:
Full time

Work Location:
Onsite:Up to 1 day remote/wk


At the Friends Place, we offer the tools patients need to reclaim some of what they feel is lost. Our mission is to provide hope, support, and healing in a caring environment.

The creation of the Friends Place (formerly Friends Boutique) came from a conviction that in addition to expert medical care, people with cancer benefit from psychological and educational services to help manage the ways it affects an individual's quality of life.

The Practice Coordinator greets patients, families and visitors promptly in a welcoming and courteous manner. This position is responsbile for maintaining the sales floor for cleanliness and safety, per Dana-Farber Cancer Institute Policy and Procedure.

*This position is 100% on-site at Chestnut Hill location*

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.



  • Schedules fitting appointments according to department guidelines for new and existing patients
  • Receives and directs incoming requests for patients orders and service requests
  • Communicates general program-specific and insurance referral information to callers/patients within the scope of knowledge
  • Provides superior customer service to all patients, family members, physicians and staff according to DFCI Customer Service Standards
  • Performs front desk check-in and check-out functions
  • Assists patients with product selection, mastectomy products, compression garments, wigs and over the counter merchandise
  • Notifies appropriate personnel of equipment, supplies, or patient care areas that require cleaning or repairs

  • Processes sales transactions accurately and efficiently according to established policy and procedure using a Point-of-Sale (POS) system, including handling cash

  • Performs daily reconciliation of payments received. Safeguards payments and receipts according to established procedures. Prepares cash and checks for deposit
  • May cross cover for other team members to assist patients with basic fitting
  • May assist with patient orders and/or coordinating shipping
  • Resolves issues within position responsibilities. Escalates issues to management as needed
  • Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills
  • Adheres to all hospital and departmental policies regarding patient confidentiality and general program procedures
  • Performs additional duties, as assigned


At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply

• Proficient in using Microsoft Office applications and POS Systems
• Excellent communication, organizational, time management, and customer service skills
• Excellent phone etiquette
• Strong attention to detail
• Demonstrated ability to multi task, while being attentive to customers and patients
• Ability to work with all types of people
• Ability to adapt to and embrace change
• Ability to function as an integral member of a team

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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