Health Systems Engineer I

Job Details

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Job ID:

450 Brookline Ave, Boston, MA 02215


Employment Type:
Full time

Work Location:
PTL Remote: 2-3 days remote/wk


Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


The Health Systems Engineer I leads improvement projects of limited complexity for various stakeholders within the Institute. They act as a subject matter expert in improvement tools and techniques and serve as a resource to staff throughout the Institute in creating reliable, safe, and efficient processes. They work closely with team members to ensure the completion of improvement initiatives within defined budget and schedule.


  • Works as a member of the Health Systems Improvement team within the Quality and Patient Safety department to plan and execute high priority initiatives for different stakeholders across DFCI.
  • Acts as a subject matter expert in process improvement & analytical tools and techniques.
  • In consultation with senior members of the team, selects appropriate methods and/or procedures for projects. Applies the selected methods/procedures throughout the project lifecycle.
  • Responsible for a portfolio of limited complexity projects that consist of improvement initiatives across different departments/disciplines at DFCI.
  • Applies knowledge and demonstrates process engineering expertise, especially related to the application of industrial engineering, operations research tools, change management, and techniques to execute priority initiatives.
  • Coaches project stakeholders on planning and implementing effective operational transformations, workflow support, and data capture strategies.
  • Accountable to manage their own projects of limited complexity with approved scope, schedule, and deliverables.
  • Interacts frequently with project leaders and other clinical and non-clinical staff to effectively implement process improvement initiatives.
  • Responsible for data analysis, development of findings, and recommendations in consultation with the team's senior members.
  • Creates project artifacts and deliverables, such as process flow maps, data analyses, models, and reports; concisely develops, organizes, and summarizes materials for presentations.
  • Ensures clear communication with project stakeholders and internal teammates.
  • Takes initiative to provide project support to senior members of the team and collaborates with team members.
  • In collaboration with the Senior Director/Manager, develops and delivers curriculum for staff for the improvement training programs.
  • Performs all other related duties as assigned.


  • Master’s degree in industrial engineering, systems engineering, operations research, public health/health care administration, or health-related field; OR Bachelor's degree in industrial engineering, systems engineering, operations research, public health/health care administration, or health-related field with 1 year of experience in workflow and staffing analysis, applied analytics, and operations optimization.
  • Experience managing and implementing change, mainly through quality and process improvement initiatives.
  • Internships, relevant co-op and/or fellowship experience highly preferred.
  • Formal industrial engineering and/or process improvement experience working in a hospital and/or medical center preferred.



  • Basic knowledge and understanding of the application of core business consulting, industrial and systems engineering processes, methodologies, and tools (including but not limited to Lean, Six Sigma, PDSA, Rapid Cycle Process Improvement, Change Management, or other management methods).
  • Functional knowledge of quantitative modeling approaches (queuing, optimization, process, and capacity modeling), and skills in the use of tools such as MedModel, FlexSim, Arena, Simio a plus.
  • Analytical and critical thinking skills, especially in workflow development and analysis.
  • Advanced skills in Microsoft Office tools such as Excel, Word, and PowerPoint. Knowledge of Visio or other process mapping software preferred.
  • Skills in data analysis and data visualization using statistical and visualization tools preferred.
  • Excellent organizational skills with a strong focus on details.
  • Demonstrated project management and stakeholder engagement skills.
  • Exceptional written and oral communication abilities.
  • Ability to manage multiple projects.
  • Ability to work effectively with technical, clinical, and operational staff.
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