Interpreter Ambassador - Spanish (Full-Time)

Job Details

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Job ID:
25561

Location:
450 Brookline Ave, Boston, MA 02215

Category:
Interpreter

Employment Type:
Full time

Work Location:
Onsite:Up to 1 day remote/wk

Overview

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsible for assessing the needs of patients and providing assistance by interpretation of consent forms, diagnoses, discharge plans and any other type of patient-related information.

Requirements

  • Responsible for guiding patients to appointments at Dana-Farber, providing interpretation, collaborating with providers and staff across the Institute to ensure patient's continuum of care, and connecting patients to supportive resources.
  • Interprets and transmits accurately and in understandable terms, complex medical information from medical providers to patients, including interpretation of consent forms, diagnoses, during medical procedures, discharge plans and any other type of patient-related information. Interprets and transmits accurately and in understandable terms information from patients to medical providers.
  • Accurately translates brief written statements, such as instructions, medical information, and appointment itinerary into the patient’s preferred language according to level of skill and ability.
  • Assists patients and clinical providers throughout the hospital system in a professional and courteous manner.
  • Provides the highest quality of service at each appointment to every patient.
  • Provides support to patients and staff to ensure continuum of care, i.e. guides patients to various appointments and ancillary services throughout the Institute, makes reminder phone calls, reviews visit summary and patient plan with the patient to assure comprehension, answers questions and if necessary refers/connects the patient to the appropriate resource.
  • Prioritizes to meet the needs of the patients and the department in an efficient and competent manner and demonstrates sound judgement in escalating complex issues to manager and/or care team.
  • Maintains an environment that promotes collaborative work relationships and assists to solve issues or concerns in a systematic way.
  • Understands and abides by all Published Standards of Practice and Codes of Ethics for Medical Interpreters.
  • Seeks evaluation, certification and additional training in interpreting, health care practices and beliefs, cultural differences.
  • Maintains complete and accurate written records of services rendered and statistics of all patient related information.
  • Performs other duties as assigned.

Qualifications

  • Bachelor's Degree with a concentration in a human relations field (i.e. Sociology, Psychology) highly preferable or equivalent life experience.
  • Minimum 2 years of experience as a medical interpreter in a hospital or medical office setting (oncology experience highly preferred).
  • Must have National Certification (CMI or CHI)
  • Must have knowledge of medical terminology, basic anatomy, physiology and diagnostic procedures and treatments; as well as the recognized roles of the medical interpreter, medical/healthcare interpreting standards of practice and codes of ethics.
  • Must be fluent, both verbal and written, in English and Spanish.
  • Strong ability to concentrate, detail oriented and possess culturally sensitive care and underlying issue regarding their patient, as well as transmit all information as accurately as possible.
  • Strong interpersonal skills in situations that are very difficult and demanding.
  • Must have excellent organizational skills in order to evaluate relative needs and set priorities, problem-solving skills and ability to meet deadlines.
  • Ability to follow directions with minimal supervision

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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