New Hire Orientation Ambassador

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Job ID:

450 Brookline Ave, Boston, MA 02215

Administration Support/Customer Service

Employment Type:
Full time

Work Location:
PTL Remote: 2-3 days remote/wk


The New Hire Orientation (NHO) Ambassador is responsible for designing, facilitating and overseeing NHO and the “First Year Experience” for our new hires and their managers.  This includes managing the in-person and virtual Day 1 NHO offerings, as well as creating and implementing touchpoints at key milestones throughout their first year that infuse the Dana-Farber culture, continue to drive engagement and reinforce key messages and knowledge.  The role works in close collaboration with the members of the Learning & Organization Development, Onboarding, Talent Acquisition Teams as well as the Hiring Managers.  The NHO Ambassador promotes the HR vision “to be partners in shaping an inclusive and innovative culture that empowers our people to drive scientific discovery and deliver extraordinary cancer care for patients and their families.”  This position reports to the Director, Learning & OD with a dotted line to the Director, Talent Acquisition, Onboarding & Immigration. 

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. 


New Hire Orientation

Serves as lead facilitator for in-person and virtual new hire orientation programs to help our newest team members fully acclimate to Dana-Farber. Ensures an excellent first-day experience for new hires by fine-tuning orientation exercises and incorporating required changes to content and/or format. Recruits and trains additional facilitators.  Collaborates and guides a variety of speakers, including subject matter experts, patients, and executives, to improve overall presentation and program flow.  Works with L&OD Coordinator to execute logistics for in-person NHO.  Partners across departments to improve processes and to brainstorm, design and/or curate content for solutions/initiatives aimed at increasing overall NHO effectiveness.


First Year Experience

Creates touchpoints at designated milestones within the new hire’s first year that infuse the Dana-Farber culture, continue to drive engagement, and reinforce key messages and knowledge.  Works with hiring managers to promote a consistent set of onboarding tools, talking points and topics for 1:1 meetings and articles/podcasts linked to success in a dynamic work environment. Utilizes project management capabilities and tools to drive the work forward.

Program/Project Management

Utilizes project management capabilities and tools to keep efforts within scope, time and budget.  Leverages metrics, assessment and evaluation tools to adjust and redesign program elements as needed.  Stays current on Best Practices related to New Hire Orientation, Onboarding, Employee Engagement and Employee Experience.  Develops and maintains external vendor relationships to support additional needs. 


Participates in the implementation of the DFCI Inclusion, Diversity & Equity strategy to attract, engage, develop, and retain a diverse workforce across DFCI.  Facilitates conversations and programs that build connections among our diverse workforce.  Models inclusive language, reflections and interactions that build credibility and impact for Inclusion and Equity initiatives. Incorporates ID&E mindset when developing and implementing all programs and services.



  • 5 years’ experience in program management
  • Demonstrated success working with new hires (in talent acquisition, onboarding and/or new hire orientation at the department or organizational level)
  • Experience in academic/health care environment preferred
  • Bachelor’s Degree preferred (additional work experience considered in lieu of degree)


    • Demonstrated program/project management experience
    • Demonstrated knowledge of key HR processes and functional areas (Talent Acquisition, Onboarding, Learning & Development, Occupational Health)
    • Demonstrated knowledge of diversity, inclusion and equity principles, including unconscious bias and inclusive leadership
    • Demonstrated knowledge of Microsoft Office Suite tools and applications
    • Strong organizational skills
    • Strong facilitation and presentation skills – in person and in the virtual environment
    • Exceptional written and oral communication skills
    • Skilled in all facets of emotional intelligence
    • Ability to manage several projects simultaneously, prioritize tasks effectively, and meet tight deadlines.
    • Ability to build and to maintain strong relationships across all levels of the organization
    • Ability to work in a fast-paced, highly matrixed, service-driven organization
    • Ability to analyze data and identify meaningful metrics
    • Ability to problem-solve and provide subject matter expertise as needed to generate effective solutions
    • Ability to work independently and as a part of a team
    • Ability to handle confidential, complex information

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. 

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law. 

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