Patient Navigator, Cancer Care Equity Program

Job Details

Job ID:
39087

Location:
450 Brookline Ave, Boston, MA 02215

Category:
Social Work

Employment Type:
Full time

Work Location:
Hybrid: 2-3 days onsite/week

Overview

Dana-Farber Cancer Institute’s Cancer Care Equity Program (CCEP) is seeking a Patient Navigator to directly support patients with Genitourinary (GU) Cancer. Established in January 2012, CCEP aims to place Dana-Farber at the forefront of efforts to reduce disparities in cancer outcomes for historically marginalized groups locally and become a national model for translating cancer equity research into interventions. CCEP Patient Navigators proactively engage with adult Dana-Farber patients from historically marginalized communities, eliminate barriers to timely care, and help patients navigate health care system complexities and logistics throughout the cancer continuum. Patient Navigators work closely with multidisciplinary clinical care teams to coordinate internal Dana-Farber supportive services and community-based resources to address the Social Determinants of Health (SDoH) needs of our patients.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsibilities

  • Contact patients prior to their first Dana-Farber visit to welcome them to the Institute
  • Complete SDoH assessment to understand patients’ life context and barriers to care
  • Coach and prepare patients for their appointments and conversations with providers
  • Identify and connect patients to internal and external resources based on their individual needs
  • Escort patients during their onsite appointments and sit in on visits with providers and take notes as needed
  • Remind patients of appointments and follow-up if they do not come
  • Collaborate closely with Dana-Farber clinical care teams to coordinate care and services
  • Facilitate scheduling of Interpreter Services for patient communication
  • Work with Financial Counselors to address patient insurance barriers
  • Build relationships with community-based social service organizations
  • Identify system and/or organizational barriers to care and recommend strategies to improve/remove them
  • Participate in ongoing patient navigation process development and improvement initiatives
  • Present on patient navigation to internal and external stakeholders
  • Complete patient navigation certification, competency trainings, and professional development opportunities

Qualifications

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

MINIMUM JOB QUALIFICATIONS:

  • Bilingual ability preferred
  • High School Diploma/GED required; Bachelor’s degree in health or human services preferred
  • 3+ years of professional experience in health care or community outreach organizations
  • Experience working in hospital electronic medical record systems is a plus

 KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Commitment to cultural humility and cultural safety
  • Strong customer service and patient and family-centered orientation
  • Ability to work with adults of varying ages, learning styles, and backgrounds
  • Excellent written and verbal communication skills
  • Detailed record keeping and organization of work
  • Proactive approach to addressing patient issues
  • Ability to collaborate with multidisciplinary care teams and supportive services
  • Capacity to develop strategies to resolve complex patient issues
  • Knowledge of local health care systems and community resources
  • Ability to work independently as well as in groups

WORK LOCATION: Partial Remote (3 days/week onsite)

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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