Provides superior customer service to all patients, family members, physicians and staff, including check-in and check-out services, updating patient information, answering non-clinical patient questions, and assisting patients with finding their way within the Cancer Center, in accordance with the DFCI Customer Service Standards. The practice coordinator may also assist with registration of new patients including the collection of demographic information and insurance information.
This is a per-diem position.
PRIMARY DUTIES AND RESPONSIBILITIES:
Practice Coordinator I:
MINIMUM JOB QUALIFICATIONS:
Practice Coordinator I: Associate’s degree and/or 0-2 years work experience required. Experience working in a medical or customer service setting preferred. Knowledge of medical terminology preferred.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
All positions in the job family will require excellent customer service and computer skills with proficiency in a Windows environment required.
Practice Coordinator I: Ability to multi-task and function as an integral member of the team. Excellent verbal and written communication skills required. Excellent computer, customer service and problem solving skills required. Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed.