Business Intelligence & Analytics Manager, Clinical and Pharmacy

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Job ID:

450 Brookline Ave, Boston, MA 02215


Employment Type:
Full time

Work Location:
PTL Remote: 2-3 days remote/wk


The Clinical Operations and Business Analytics (COBA) team at Dana-Farber Cancer Institute (DFCI) is seeking a Manager of Business Intelligence & Analytics.

Residing within the Department of Informatics & Analytics under the Chief Data & Analytics Officer, the COBA team is part of a strategic initiative to enable the transformation of data into insights and actionable information for the research, operational, clinical, and business departments across the Institute. The team has access to an extraordinary range of healthcare data including medical and pharmacy claims, enrollment, EMR (Epic), scheduling, billing, referral, and laboratory results. Using this data, the COBA team supports reporting, analytics, automation, and training in areas such as patient care, quality and outcomes, operations, and research and healthcare administration. 

Each of the COBA Managers or “Leads” is responsible for managing and building a team of up to 10 Business and Data Analysts in the delivery of the analytics portfolio for a subset of the Institute’s business units. Reporting to the Senior Director of COBA, the Manager collaborates with executive leaders to identify, prioritize, and implement opportunities through the delivery of analytics insights.

This individual is responsible and accountable for the timely and effective delivery of COBA program goals by leading a prioritization process within each business area, ensuring appropriate data stewardship, providing excellent customer service, and designing and deploying effective training. This position works closely with other COBA Leads to ensure coordination and consistent deployment of the program.  In addition, this position will collaborate with other functions within the Department of Informatics & Analytics, such as data science, architecture, software engineering, and the DFCI Enterprise Data Warehouse, in order to deliver high-value solutions.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. 


  • Responsible for overall delivery of business intelligence reporting and analytics solutions in the following business areas (specifics can vary based on the Lead’s expertise and business need):
    • Pharmacy, Cell Therapies, Lab Services, Facilities, Cancer Care Equity
  • Collaborates with key stakeholders in assigned business areas; prioritizes area-specific informatics and analytics needs; develops area-specific product roadmaps and project plans with milestones, timelines, etc.
  • Strategize with the Senior Director of COBA and the Chief Strategy Officer to align to highest institutional priorities and ensure appropriate prioritization of work across business areas.
  • Functions as internal subject-matter expert; point person for executive leadership in addressing key business needs; translates strategic and operational priorities through proactive analytics planning.
  • Manages across groups, departments and peers within the organization to build consensus, execute on goals, and measure progress.
  • Responsible for overall success on a broad portfolio of projects; allocates appropriate resources to meet project needs.
  • Anticipates, identifies, manages, mitigates, and resolves risks proactively.

Supervision & People Management

  • Manages & builds a team of 3-10 analysts (1-5 direct reports plus indirects), performing a spectrum of roles from business analysis and data modeling, to visualization development, training and communications.
    • Oversees and delegates workload consistently across the team.
    • Sets annual SMART goals, in conjunction with staff and collaborating groups, for both individuals and team; reviews goals regularly and adjusts as needed; performs annual performance reviews.
    • Ensures employees have a professional development plan to enable and support growth.
    • Emphasizes the importance of maintaining a healthy work/ life balance and promotes a culture of collaboration and engagement.
  • Facilitates and executes COBA program workflows and processes (assessment, documentation, security & access, and training).
  • Leads relevant data stewardship and governance working groups (for each business area) in order to develop processes for standardizing data and building a strong community of practice.
  • Builds the analytics community of practice by bringing together and supporting business stewards, data stewards and dedicated analysts to support business needs.


  • Bachelor’s degree in relevant field (finance, accounting, business, science, technology, engineering, mathematics) required. Advanced degree preferred. 
  • 7+ years of relevant professional experience, with at least 5 years of experience in business intelligence or analytics in a healthcare setting.
  • 3+ years of direct people management experience.
  • Demonstrated experience using data and analytics to influence strategic business decisions.
  • Hands-on expertise in business intelligence reporting (Tableau, Power BI, other) and querying techniques (SQL, SAS, STATA, other). Tableau experience preferred.
  • Excellent communication and interpersonal skills; ability to communicate effectively with all levels of the organization.
  • Experience interacting with and supporting executive-level clients.
  • Ability to balance and prioritize multiple complex projects concurrently from inception to completion.
  • Knowledge of Epic and the Clarity data model for clinical highly preferred. Knowledge of Epic reporting applications. Certifications a plus.
  • Exercises substantial judgment, leadership and decision-making on behalf of the COBA program.


  • Demonstrated experience analyzing complex situations and processes and effectively integrating and synthesizing data to achieve business outcomes.
  • Proven leadership and management skills, as well as the ability to work closely and effectively with all levels of the organization.
  • Exceptional planning, strategy, project management, negotiation, analytic and organizational skills, with the demonstrated ability to drive multiple projects to completion in a complex, deadline- and consensus-driven environment with competing demands and agendas.
  • Requires someone willing to roll-up her/his sleeves and get work done –either at a high-level to build consensus among leadership or deep in the details of a particular report or data analysis. This role will involve some hands-on work in addition to mentoring and managing others.
  • Deals well with uncertainty and ambiguity; exhibits flexibility and an agile approach.
  • Self-motivated with ability to work both independently and collaboratively on new and existing projects.
  • Strong customer service orientation.
  • Experience managing sensitive data to maintain patient and employee confidentiality.
  • Fluent in HIPAA.
  • Maintains balance between attention to detail ensuring high quality deliverables and the ability to operate from a broader strategic lens.
  • Exceptional communication skills; must possess the ability to converse effectively and comfortably, prepare proposals, analysis, and other documents in a manner readily understood by a range of target audiences.
  • Demonstrates self-awareness, professionalism, a strong work ethic and the ability to lead through challenging situations.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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