Resource Specialist - Patient and Family Services

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Job ID:

300 Boylston St., Newton, MA 02467

Social Work

Employment Type:
Full time


The Resource Specialist position for patient and family services is responsible for the delivery of resource assistance and guidance to patients being treated at Dana-Farber Cancer Institute.  This includes delivery of concrete resource services such as short-term accommodations, parking, patient assistance, and transportation; referrals to appropriate local, state, and federal assistance programs; as well as help with applications for assistance to non-profit foundations. 

Location for this position is the new Chestnut Hill site.

This is a 32 hour per week position.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.



  1. Conducts assessments of patients' financial status/eligibility for concrete resource assistance.
  2. As a member of a multidisciplinary team, assists patients in securing assistance through skillful matching of needs to available resources.
  3. Follows eligibility guidelines and rules with respect to assistance granted from internal resources.
  4. Arranges assistance whenever possible for concrete resources such as short-term accommodations, parking and transportation.
  5. Makes timely referrals for patients to assistance and appropriate resources both within the hospital and through agencies, programs and foundations in the community. 
  6. Helps patients and their families navigate internal and external systems and serves as liaison between hospitals and the resource community.
  7. Provides detailed record-keeping, which may include the following: Progress notes in the patient's medical record, documentation in a resource database tool, Lodging reservations, and correspondence with members of the care team and also with community resources.
  8. Consistently scans internal and external environment to research and track new and available concrete resources for patients and families. 
  9. Communicates resource specific information directly to patients or, as appropriate, their family members.
  10. Collaborates with social workers and other members of the care team as needed.
  11. May coordinate and lead resource information update sessions on his/her disease centers for staff, and, as requested, for other departments.
  12. May be responsible for special projects and/or pilots, focused work teams or efforts, and or responsible for serving on a committee relevant to the Resource Specialist role.
  13. Provides coverage for other Resource Specialists within the division as needed. 

SUPERVISORY RESPONSIBILITIES: May supervise students or interns




  • High School Diploma. Bachelor’s degree preferred
  • 5 years in related experience in health and human services or education field
  • Fluency in Spanish
  • Volunteer experience strongly preferred


  1. High customer service and patient- and family-centered orientation; ability to demonstrate empathy in difficult situations 
  2. High level of cultural sensitivity and cultural humility. Strong commitment to diversity and inclusion.
  3. Strong organizational and interpersonal skills
  4. Excellent communications skills, including on the phone and in writing 
  5. Ability to communicate with all members of a multi-disciplinary team and promote and engage in relationship-building
  6. Ability to interface with adults of varying ages
  7. Attention to detail and record-keeping, including proficiency in "closing the loop" 
  8. Ability to work independently    
  9. Ability to prioritize and work in a fast-paced environment 
  10. Able to multi-task and capable of problem-solving complex issues through both creative problem-solving and strong analytical skills on a daily basis
  11. Proficiency with online applications including Google Docs and MS Office, particularly Outlook, Excel and Word

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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