Informatics Analyst - Pathways Operations

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Job ID:

10 Brookline Place West, Brookline, MA 02445


Employment Type:
Full time

Work Location:
PTL Remote: 2-3 days remote/wk


The Informatics Analyst, Pathways Operations will be responsible for supporting the development and execution of disease-specific clinical decision support algorithms collectively known as Dana-Farber Pathways. Reporting to the Senior Manager, Pathway Operations, the Informatics Analyst, Pathway Operations will partner with department and clinical experts to manage the end to end content lifecycle for a limited number of average to moderately complex clinical focus areas. This includes but is not limited to the analysis, development, maintenance, and tracking of clinical content. This role will work closely with other divisional Informatics Analysts to ensure the appropriate expertise and support is incorporated on a project-by-project basis.  The role we lead cross-functional teams of indirect resources, including directing the work of user and/or business representatives within workgroups.

This is a Hybrid role with 2-3 days on site in Boston Longwood Medical Area and employee must reside in MA, NH or RI.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.



  1. Works with subject matter experts to complete literature reviews and extract pertinent information from clinical practice guidelines to support new pathway development and ongoing maintenance.
  2. Partners with Pathways Data Management Team to extract and compile data from a variety of clinical and administrative applications across the institute to support new pathway development and ongoing maintenance.
  3. Completes moderately complex clinical workflow analyses and documents current and future state processes to support new pathway development and ongoing maintenance.
  4. Works with department process modeling subject matter experts to draft moderately complex business process, case management, and decision models in knowledge management system based on information collected through literature reviews, data extraction, and workflow analyses.
  5. Works with department process modeling subject matter experts in preparation for process mapping workshops.
  6. Leads workshops with clinical subject matter experts and makes updates to moderately complex business process, case management, and decision models.
  7. Work directly with Dana-Farber Pathways Data Management Team to ensure pathways models are being built using industry standard ontologies and frameworks (ex: SNOMED, HL7 FHIR).
  8. Manage all aspects of moderately complex pathway development projects including team communications, timelines, signoff, scope changes.
  9. Adhere to recognized project management tools and methodologies.
  10. Write and maintain detailed documentation of requirements and project communications.
  11. Independently identify and resolve moderately complex issues and facilitate appropriate escalation of more complex issues for timely resolution.
  12. Communicate status on various project/program management efforts to leadership and internal stakeholders and manage expectations as appropriate.
  13. Participate in regular team meetings to discuss team project/program related activities, issues, changes, and communications as needed.
  14. Help promote optimal use of pathways and knowledge management system across the institute, including utilization of advanced features and adherence to best practices.
  15. Collaborate on development of internal documentation and end-user training materials.
  16. Build strong relationships with internal and external knowledge management system customer base.
  17. Utilize Dana-Farber Cancer Institute’s values to govern decisions, actions, and behaviors.
  18. Actively participate in and support team culture.



  • Strong technical skills including analysis, design, and testing.
  • Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently.
  • Ability to be flexible, versatile and adaptable in activities conducted in a multi-site environment.
  • Excellent interpersonal skills, ability to effectively communicate and collaborate with staff of different skill sets, backgrounds and levels within and external to the organization, including both technical and non-technical personnel.
  • Self-motivated and capable of working independently.
  • Knowledge of clinical care processes across disciplines and across the care continuum.
  • Skilled in using and/or supporting electronic medical record systems (ie. Epic, Cerner, Meditech).
  • Skilled in using Confluence, JIRA Software, JIRA Service Management, and JIRA Align.
  • Skilled in using enterprise business process modeling applications (Trisotech Digital Modeling Suite, RedHat Decision Manager, Camunda Modeling Suit).


Minimum Experience:
       Required:  3 years of direct work experience as a clinical business analyst, clinical applications analyst, clinical
                           informatics analyst, or clinical data manger in a healthcare setting. Experience managing project
                           teams, including clinician team members required.

       Preferred:  Experience developing and implementing clinical decision support logic in IT systems; modeling
                           business processes (BPMN, CMMN, DMN); using query tools such as SQL and/or SAS; using data
                           visualization tools such as Tableau and/or Power BI. Oncology experience strongly preferred. 

        EpiCare Ambulatory/Inpatient, Beacon, Beaker, Bridges, Radiant and/or Willow certification preferred.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.


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