Supervisor, Interpreter Services

Job Details

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Job ID:
27877

Location:
450 Brookline Ave, Boston, MA 02215

Category:
Interpreter

Employment Type:
Full time

Work Location:
Onsite:Up to 1 day remote/wk

Overview

Responsible for the supervision of a comprehensive interpreting program for Dana-Farber Cancer Institute Ambulatory Clinics and the Jimmy Fund Clinic. Ensures trained interpreters are available for non-English speaking and limited English speaking patients and families. Ensures that staff is trained in using interpreters. , enforces policies and procedures. Recommends improvement measures to support above activities. Liaison with other departments and committees to represent the interests of our non-English speaking population. Prepares annual reports for DPH to ensure compliance with national and state regulations.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsibilities

  1. Oversees use of scheduling and documenting applications, working closely with IT and director of Interpreter Services to continually refine and improve scheduling and reporting.
  2. Oversees coordination of requests for interpreter services.
  3. Coordinates with other departments to make sure that they receive adequate coverage.
  4. In collaboration with director of Interpreter Services, conducts annual reviews of staff.
  5. Helps to organize monthly staff meetings with interpreters to address issues, educational opportunities, and announcements.
  6. Provides on-going supervision and evaluations of staff.
  7. Responds to feedback or complaints and prepares incident reports to be shared among involved parties.  Escalates to Director as appropriate.
  8. Assists with and participates in trainings led by Interpreter Services director with various departments about how to work effectively with interpreters.
  9. Assists with and participates in trainings about how to work effectively with patients and their family members with limited English proficiency.
  10. Assists with preparing annual report for Department of Public Health.
  11. Stays up to date on relevant laws and regulations.
  12. Assists director with projects as assigned.

Qualifications

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

  • Bachelor’s Degree in Linguistics, Translation and Interpreting Studies, or other relevant subject and/or equivalent life experience required; Master’s degree preferred.
  • 2 years of experience working in a hospital or health care setting with direct patient contact required.
  • 3 years of experience in a position with administrative and supervisory responsibility strongly preferred.
  • Excellent fluency, both verbal and written, in English and another language required.
  • National Certification as a Medical Interpreter from any of the two certifying boards where applicable for second spoken language preferred.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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