The Patient Care Assistant (PCA)/Clinical Assistant (CA) Educator is a member of Nursing and Patient Care Services (NPCS), Center for Clinical and Professional Development (CCPD) and is responsible for planning, delivering, and evaluating education and competency validation for PCA/CA staff in inpatient and outpatient settings. The role partners with nursing …
The Regulatory Compliance Director is a key part of the Compliance team, collaborating across all areas of the organization with a focus on creating a culture of trust and ethical conduct and promoting detection and prevention of conduct that does not align with DFCI’s ethical standards, federal and state healthcare …
Job Profile Summary The Senior Consulting Manager supports large-scale transformations at Dana-Farber as well as planning and decision-making regarding the company’s most critical business issues and strategic priorities. The Senior Consulting Manager employs a hypothesis-driven approach to planning, facilitates Institute leadership decisions on complex topics, provides in-depth analysis, and maintains …
The Senior Manager, Contact Center is responsible for providing strategic direction and daily oversight to the DFCI Welcome Center Triage teams. This role collaborates with management across the Contact Operations, ACO, as well as DFCI leadership to ensure an exceptional patient experience is delivered to all individuals calling into DFCI. …
Reporting to the Senior Manager, the Supervisor, New Patient and Established Operations is responsible for the oversight of day-to-day and scheduling operations. The Supervisor directly supervises and provides human resources management of staff related to hiring, corrective action, training, and evaluation of employees. Drawing on a broad understanding of the …
The Program Manager I is responsible for the execution and management of the Inclusion and Engagement Workforce Development student training initiatives serving Boston high school, college students, and alumni of the program. Reporting to the Sr. Program Manager, this role involves the oversight of day-to-day administrative functions and operations including …
Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic …
Read more about ""The Practice Coordinator II provides superior customer service to all patients, family members, physicians and staff, including check-in and check-out services, updating patient information, answering non-clinical patient questions, and assisting patients with finding their way within the Cancer Center, in accordance with the DFCI Customer Service Standards. The practice coordinator …
Read more about ""The Senior Program Manager, Patient/Family Relations (PFR) provides leadership for Dana-Farber’s complaint and grievance program, ensuring Institute-wide compliance with CMS, Joint Commission, DPH, and BORIM requirements. This role is unique in combining direct patient-facing responsibilities with Institute-level accountability: engaging with patients and families in emotionally charged situations while partnering with …
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