Overview
This position is responsible for efficient operations in the patient care environment and all aspects of patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians, and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, advanced practice providers, massage therapists, acupuncturists, dieticians and various program instructors, the individual in this position will play a critical role in facilitating all aspects of patient care.
Indirect patient care activities include those that support clinic operations such as ordering and stocking clinical supplies and patient education materials, transporting patients, turning over treatment rooms and monitoring the environment of care. Responsibilities also include scheduling, confirming appointments, patient interaction (telephone and in-person), administrative practice support, and special projects. Essential duties include administrative support and coordination for provider; scheduling appointments; following guidelines that support safe clinical practice, patient comfort, continuity of care for complex visits; a high standard of timely communication and rescheduling as necessary; and coordination of clinical visit related reports, documentation, requisitions, and other materials. Managing direct communications with patients and family members is critical to this role; they provide the first greeting and welcome for patients arriving for appointments and represent the customer service orientation of our practice.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
This position’s work location is onsite, full-time on campus in Boston, MA.
Responsibilities
Establishes rapport with patient and families from a variety of cultural, ethnic, and religious backgrounds
Delivers direct patient care
Administrative Support of Practice
Performs activities related to efficient clinic operations and patient flow
Qualifications
A bachelor’s degree in a related field, along with related health care and/or customer service experience is preferred. A knowledge of medical terminology and CPR/BLS Certification preferred.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.