Administrative Director, Inpatient Service

Job Details

Job ID:

450 Brookline Ave, Boston, MA 02215

Administration Support/Customer Service

Employment Type:
Full time

Work Location:
Hybrid: 2-3 days onsite/week


Reporting to the Vice President of Inpatient and Ancillary Services, the Administrative Director, Inpatient Service will be the administrative partner to the Medical Director of the Hospitalist program as well as a core inpatient leader, moving forward strategic work related to daily operations and growth of Dana-Farber’s Inpatient Service Line. The position will develop and implement strategic work to improve current operations, coordinate service line communications as well as manage all administrative duties related to the rapidly growing Hospitalist program.  


Strategic Planning and Implementation

  • Work with Disease Center leadership to develop and implement strategic plans and goals
  • Communicate with Disease Center faculty and staff regarding Institute-wide strategic initiatives and policies
  • Oversee new program development and execution as needed 
  • Collaborates across a multitude of stakeholders to integrate ideas within broader planning

Financial Management

  • Prepare and monitor operating budgets and identify and address budget variances
  • Assess productivity reports and calculate provider bonuses
  • Manage and provide oversight of expenses
  • Oversee contracts with external entities, grants, clinical trials and discretionary/gift accounts as needed 

Clinical Operations

  • Establish, implement and monitor processes and procedures for patient access and satisfaction to ensure excellence. 
  • Identify, develop and lead process improvement with clinical partners including physicians, nurses and physician assistants
  • Monitor a variety of clinical metrics/reports to ensure efficiency and compliance with policies and programs
  • Comply with and disseminate information on clinician performance, including monthly RVU reports, regular Meaningful Use reports, and monthly provider score cards

Troubleshooting/Process Improvement

  • Serve as primary point of contact in resolving any staff and care delivery problems within the Center
  • Participate on Quality and Process Improvement project teams

Human Resource Management

  • Recruit and train administrative staff providing career development opportunities
  • Complete annual performance reviews and provide on-going feedback for all administrative staff
  • Address performance issues with Human Resource assistance, when needed
  • Coordinate faculty offer/retention packages, provider training, and credentialing


At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

  • Bachelor’s degree required; Master’s degree in business or health care administration (MBA, MPH, MHA) strongly preferred.
  • A minimum of 10 years of hospital administration experience required; experience in an academic setting or strategy consulting preferred.
  • Strong financial acumen
  • Demonstrated ability to coordinate and balance complex projects and competing deadlines 
  • Proven ability to relate well to and work effectively with all levels of the organization including faculty, clinical staff, and front desk personnel; Excellent interpersonal and negotiation skills
  • Ability to accurately and concisely disseminate information in both written and verbal formats to diverse audiences.
  • A true commitment to and passion for excellent patient care and access.
  • Ability to work within a team setting and foster collaboration
  • Excellent analytical skills 

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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