Job ID:

20 Overland Street, Boston, MA 02215


Employment Type:
Full time

Work Location:
Remote: occasional time on campus


The Research Informatics for Operations (RIO) team is looking for an enthusiastic Business Analyst to coordinate and support the information system needs of the Dana-Farber Cancer Institute (DFCI) clinical research community. The Business Analyst will join the Client Services Team, supporting Customer Experience Operations under the RIO umbrella. The mission of the Client Services Team is to support the operations of the clinical trials program at Dana-Farber/Harvard Cancer Center, including but not limited to clinical trial management, grant development, intellectual property management, and biospecimen banking.

Incumbent will assist more experienced staff with projects, eventually leading their own projects, including design & implementation of new software systems to support clinical and basic research. Will utilize various vendor and in-house developed systems, including enterprise-wide systems, to meet the changing needs of the scientific and clinical research community. The Business Analyst will also manage, coordinate and support all aspects of the clinical trial treatment arm and calendar creation process. They will work with study teams and other stakeholders to meet clinical trial activation requirements, specimen collection requirements, and patient registration needs utilizing the clinical trial management, as well as biobanking systems. Incumbent will also support day-to-day usage of RIO applications and provide education on system workflows and functionality. The incumbent must be able to create and maintain healthy working relationships with end users, DF/HCC and site leadership.


RIO is a subdivision of the DFCI Research Informatics and Analytics department led by the Chief Health Information Officer.  RIO is a significant component of the Clinical Research Support Unit for the DF/HCC consortium and specifically addresses the growing technological needs of the clinical trials research community. Systems supported by RIO interface to site-specific and enterprise-wide systems. The office provides a collaborative, responsive, integrated and focused approach to all aspects of systems development and support. The DF/HCC is comprised of the Dana-Farber Cancer Institute, Massachusetts General Hospital, Brigham and Women’s Hospital, Boston Children’s Hospital, Beth Israel Deaconess Hospital, Harvard Medical School and the Harvard School of Public Health. RIO supports clinical trials research informatics systems for the DF/HCC member institutions with regards to oncology research.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


  • Provide a high level of customer support to DF/HCC stakeholders, including study teams, clinicians, Office of Data Quality, Office for Human Research Studies, Partners eCare and others by either resolving issues or facilitating connection with appropriate resources.
  • Build protocol treatment arms and calendars in the clinical trial management systems.
    • Gather, analyze, and assimilate documents required to build calendars, treatment arms.
    • Collaborate with study teams and clinical staff.
    • Identify obstacles encountered during the build process; communicate and develop acceptable resolutions to such obstacles.
    • Understand various software systems and the interdependencies between them to guide treatment arm and calendar creation.
    • Educate study team members on how subject enrollment, treatment arms, calendars work.
  • Assist with business requirements gathering, workflow analysis, definition and documentation of system requirements for the many clinical research business processes involved for each of the DF/HCC institutions as they relate to the various clinical trial systems, biobanking and basic research systems.
  • Assist with the design and implementation of system and workflow solutions for clinical trials management, electronic data capture, and other systems supported by the Customer Experience Operations team.
  • Manage all aspects of the project: team communications, timelines, signoffs, scope changes, etc.
  • Adhere to recognized project management tools and methodologies.
  • Schedule and run meetings, report progress, track and route issues
  • Serve as an exemplary representative of RIO. On-going communication, feedback and follow-through with customers/peers are essential.
  • Learn and utilize new products and tools, as appropriate, to successfully complete work assignments
  • Manage vendor relationships
    • Work closely with vendors
    • Effectively balance the needs of DF/HCC, various stakeholders, and those of a generic application
    • Maintain a positive collaboration with the vendor
  • Develop project and system documentation throughout the course of daily activities and projects.
  • Understand requirements involved in human subjects research.
  • Actively participate in and support team culture.
  • Utilize Dana-Farber Cancer Institute values to govern decisions, actions and behaviors.
  • Perform other related duties as assigned and/or needed
  • Participate in 24/7 on-call rotation for resolution of patient care critical issues


  • Bachelor’s degree required. Concentration in Information Technology, Bioinformatics, Biology, Computer Science, Basic Sciences or other relevant healthcare or life sciences field preferred.
  • 2+ years of direct analytical work experience as a business or applications analyst in a customer facing role, in an academic and/or healthcare setting; clinical research experience a plus.
  • Experience in collaborating with cross-functional teams of 5 or more indirect resources
  • Experience with successful implementation of enterprise applications a plus
  • Formal business analyst training and/or project management training a plus
  • Proficient in complete MS Office suite, including Outlook, Word, Excel, and PowerPoint.


  • Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently.
  • Ability to be flexible, versatile, and adaptable in activities conducted in a multi-site environment.
  • Must be willing to contribute to and foster a team culture where all are encouraged and willing to share information accurately.
  • Able to self-manage and assume ownership for support tasks and project work.
  • Ability to work independently and within a team.
  • Ability to work and maintain focus within a complex work environment with shifting and competing priorities.
  • Ability to work in a fast-paced environment, working on multiple concurrent, inter-related subprojects.
  • Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff.
  • Ability to learn new tools and utilities rapidly.
  • Excellent communication skills, both oral and written.
  • Ability to negotiate and communicate with all levels of staff.
  • Excellent organizational and analytical skills, with the proven ability to multi-task, troubleshoot, and prioritize work.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

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