Director, Account Services, Clinical Trials Research

Job Details

Job ID:

20 Overland Street, Boston, MA 02215

Clinical Research

Employment Type:
Full time

Work Location:
Remote: occasional time on campus


This role will report to the Vice President of Research Informatics Operations (RIO). RIO is a division of the Dana-Farber Cancer Institute (DFCI) Informatics and Analytics department (I&A) led by the Chief Data & Analytics Officer (CDAO) of Dana-Farber. 

RIO is a subdivision of the DFCI Research Informatics and Analytics department led by the Chief Health Information Officer. RIO is also a significant component of the Clinical Research Support Unit for the  

Dana-Farber / Harvard Cancer Center (DF/HCC) consortium.  The DF/HCC is comprised of the Dana-Farber Cancer Institute, Massachusetts General Hospital, Brigham and Women’s Hospital, Boston Children’s Hospital, Beth Israel Deaconess Hospital, Harvard Medical School, and the Harvard School of Public Health.  RIO supports clinical trials research informatics systems for the DF/HCC member institutions regarding oncology research. 

The Research Informatics Operations (RIO) Director, Account Services for Clinical Trials Research will work closely with Dana-Farber clinical research stakeholders and functional leaders within I&A to identify, prioritize, and address the clinical research data informatics needs of DFCI. 

The incumbent will lead a multifunctional team of direct and indirect reports comprised of all I&A functional capabilities to provide service delivery to clinical trials research faculty Institute-wide programs. The candidate will oversee and coordinate the design and solution delivery of clinical trials research data assets, platforms and services, build, and maintain collaborative relationships with clinical trials research faculty, and lead strategic initiatives to enhance the functionality, efficiency, and accessibility of DFCI and DF/HCC systems and platforms.  The role requires a deep understanding of advanced technical and software solutions and the application of such solutions in the biomedical research domain. The role also requires an elevated level of communication, interpersonal and team-building skills as the incumbent will be expected to independently create and lead projects involving many distinct functions and teams.   

The Director of Account Services will manage a budget portfolio of $2 - 5M per year, manage employees both indirectly and directly, and successfully direct multiple concurrent, cross-institutional projects. 

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.




Leadership Responsibilities

  • Oversees all aspects of I&A partnership and supports clinical research faculty, SVP, VP, and other leaders of cross-functional research programs and centers to provide high-quality needs assessment, prioritization, and solutions delivery management.
    • Key customers include the Chief Clinical Research Officer, the SVP of Research, VP of Clinical Trials Management, DF/HCC Medical Director, VP of Research Nursing, Senior Director of OHRS (Office for Human Research Studies), Director of ODQ (Office of Data Quality), Director of Research Pharmacy, Director of CTAO (Clinical Trials Agreement Office), Director of CTBO (Clinical Trials Business Office), Director of CTO (Clinical Trials Office), DF/HCC CTO leadership, DF/HCC Pharmacy and Nursing leadership, and various faculty and administrative leaders across DFCI and the DF/HCC.  
  • Assembles appropriate governance committees to support prioritization, strategic directions, and tactical decisions.
  • Collaborates with internal and external Informatics and IS departmental teams, such as BWH and MGB, to ensure alignment of work streams in accordance with Institute goals.

Strategic Responsibilities

  • Develops strategic relationships with current partners and potential customers. Explores and prioritizes needs with partners and develops recommended data, information, workflow automation, and technology solutions based on the suite of products and services provided by I&A and available commercially.
  • Develops a multi-year strategic roadmap of products and services for the clinical trials research domain, in partnership with clinical trials research and RIO leadership.
  • Effectively creates and manages goal setting and prioritization discussions across portfolio, focusing on DFCI-and DF/HCC – level priorities.
  • Independently manages and delivers a portfolio of projects, leveraging direct and indirect resources.
  • Consistently drives measurable business value and measures ROI (Return on Investment) of portfolio projects.
  • Identifies operational risk and anticipates and plans for strategic change, functioning as change agent.
  • Stays abreast of advances in technical solutions that could improve Clinical Trials Research operations.
  • Promotes system consolidation and reduces unnecessary dependencies on DF/HCC - wide systems whenever possible. Promotes operational workflow efficiencies and explores the in-situ systems of other institutions to best support DF/HCC activities.

IDE&E/Social Responsibilities

  • Utilizes Dana-Farber Cancer Institute values to govern decisions, actions, and behaviors.
  • Demonstrates, strengthens, and embeds inclusive behaviors, and holds team and leaders accountable for the same.
  • Invests in understanding diverse stakeholder cultures, motivations, and practices to enable consensus-based solutions
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Human Resources Management Responsibilities

  • Manages a team comprising multiple functions, including program management, project management, strategic business requirements gathering and analysis, and business processes design and optimization.
  • Oversees other I&A resources by matrix as needed to effectively deliver solutions, including software engineering, product management, research computing, bioinformatics, data analytics, data management and visualization, etc.
  • Identifies and nurtures promising future management talent.
  • Teaches/coaches management and leadership skills to develop people managers within the team.

Financial Responsibilities

  • Acts as a responsible steward of DFCI and I&A financial resources. Consistently complies with DFCI and I&A spending and accounting policies.
  • Develops and manages a budget portfolio of $2 - 5M per year, including capital, operating and charge back funding; ensures the efficient and effective use of team and departmental resources.
  • Incorporates budgetary needs of clinical trials research solution dependent I&A resources, such as software engineering, artificial intelligence operations, analytics and bioinformatics.


Functional Expertise

  • Establishes and manages a portfolio of high-profile (and often complex) clinical trials research informatics projects for DFCI and the DF/HCC.
  • Promotes I&A product and service awareness to address client need and usage of existing DFCI/I&A solutions whenever possible. Develops and maintains knowledge of all I&A product and service offerings.
  • Consistent, high-quality deliverables, data assets, and documentation in alignment with group operating model and I&A principles (e.g., FAIR (Findable, Accessible, Interoperable, Reusable))
  • Develops and maintains contracts and negotiations for charge-back agreements.


Communications/Interpersonal Responsibilities

  • Ensures regular project communication updates through various means: progress reports, status updates at steering committee meetings, departmental updates, etc.
  • Establishes and communicates best practices and operating policies to support a broad range of clinical trials research activities.
  • Communicates consistently and proactively with senior leadership


    • Manages a group of 10-20 FTE or budget equivalent, which typically includes other people managers and individual contributors. The Director manages multiple teams.
    • May supervise up to 30 additional FTE via matrix or vendor partnerships, including outsourced and offshore resources.
    • Assumes client and administrative responsibilities for VP of RIO, as needed.



  • Bachelor’s degree required, ideally in a relevant STEM (Science, Technology, Engineering, Mathematics) field (finance, accounting, business, science, technology, engineering, mathematics). Advanced degree preferred.
  • 15+ years of relevant professional experience, with 7+ in a biomedical or healthcare setting preferred
  • 7+ years of direct people management experience
  • A directly relevant advanced degree may substitute for professional experience (Masters 1 yr., PhD 3 yrs.


    • Ability to independently drive solutions with agility and resourcefulness.
    • Excellent communication skills - both oral and written. Ability to communicate, negotiate, and work effectively with all levels of executives, administrators, researchers, and technical staff.
    • Ability to learn new tools and utilities rapidly.
    • Proven leadership, strategic, and execution abilities.
    • Exceptional interpersonal and collaboration skills, with demonstrated ability to be effective within a complex organizational structure.
    • Experience with change management.
    • Knowledge of IT systems and software with the ability to manage across the full spectrum of information and technology solutions in the context of a biomedical research organization.
    • Experience with implementation of IT integration and workflow design in a research-focused environment.
    • Ability to manage multiple projects using a combination of matrixed and dedicated resources.
    • Ability to articulate ideas to technical, scientific, and administrative audiences.
    • Self-motivated and directed.
    • Keen attention to detail.
    • Superior analytical, evaluative, and problem-solving abilities.
    • Exceptional service orientation.
    • Ability to motivate and inspire others in a team-oriented, collaborative environment.
    • Ability to establish credibility among peers, respected for intelligence and technical expertise.
    • Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
    • Keen sense of balance and ethics, ability to consistently represent the interests and mission of the DFCI and act on behalf of its current and future patients.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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