Overview
Within the Computational Solutions team under the Chief Health Information Office, the Frontline Support Lead/Manager will serve the Dana-Farber Cancer Institute (DFCI) and its patients by providing direct technical assistance to faculty and research staff as the manager and coordinator of a specialized group of support engineers closely engaged with the research departments, bringing practical computer expertise in support of cutting edge bio-medical research.
The role requires a strong technical background with hands-on experience and proficiency in modern desktop operating systems and configuration management technologies, experience supporting scientific users and demonstrated ability to work collaboratively in a research focused multidisciplinary environment.
The successful candidate will define the organization and will coordinate the work of the Frontline Support team tasked with providing direct support to end users and with administering and integrating the organization's desktop computers in a multi-platform, multi-protocol and multi-operating system environment. The lead will ensure active monitoring and fast response to help desk requests such as to ensure high system availability to all users with minimal interruptions. The Frontline Support Lead will bring deep practical expertise across multiple technical domains (such as networking, storage, backup, security) and platforms (OS X, Windows, Linux) and will grow the scale and quality of our support capabilities through process improvement and modernization projects regarding ticket tracking, machine inventory, remote management, backup, deployment of security controls and anti-malware.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities
Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.