Leave of Absence Program Manager

Job Details

Job ID:

10 Brookline Place West, Brookline, MA 02445


Employment Type:
Full time

Work Location:
Remote: occasional time on campus


Manages all aspects of the administration and reporting of all disability and leave programs across the Institute, including design strategy, compliance, process improvements, issue resolution, and data and trend analysis.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.


Regulatory and Legal Compliance

  • Manages and ensures compliance of all federal, state, local leave regulations including but not limited to Family Medical Leave Act (FMLA), Massachusetts Paid Family Medical Leave (MA PFMLA), USERRA, ADA/ADAAA, as well as various state leave requirements as applicable. Also ensures compliance of all other company leaves including but not limited to personal and education leaves. Stays abreast of applicable regulations.
  • Serves as the project lead/subject matter expert on leave initiatives and implementations as it relates to HCM system upgrades and third-party vendors.
  • Serves as the subject matter expert on leaves, in collaboration with Legal and HR leadership, around leave policy and administration.
  • Manages the required notice requirements for various federal and state leaves as applicable.
  • Identifies opportunities to implement process improvements and efficiencies with internal business processes.
  • Facilitates the ADA leave extension request process.
  • Develops and maintains leave resources, trainings, educational material, and communications for employees and managers. Conducts manager and HRBP training on role specific leave responsibilities.
  • Coaches managers on leave policy and processes.
  • Interprets and administers leave policies within the framework of applicable federal and state regulations.              

Operations and Administration

  • Serves as the point of escalation for leave matters. Resolves escalated issues with a sense of urgency.
  • Assists managers with complex leave issues involving abuse of FMLA and other leave types.
  • Coordinates with applicable stakeholders (Payroll, Benefits, HR Business Partners, Occupational Health Services (OHS) and vendors).

 Reporting and Analytics

  • Analyzes disability data and trends for intervention.
  • Leverages vendor reports to track and report FMLA and statutory leave laws usage to ensure that staff members do not exceed the amount of allotted time.
  • Creates, maintains, and communicates regular ‘dashboard’ metrics on leaves.
  • Provides leave statistical and trend reports.

Vendor Management

  • Identifies opportunities to leverage vendor capabilities to support process improvement.
  • Monitors third party vendor for adherence to established service level agreements.
  • Participates in vendor RFP’s, selection, negotiation and annual renewal, in collaboration with DFCI Benefits.


  • BA/BS degree preferred
  • 5 years of benefits responsibility for an organization’s LOA program including experience administering FMLA, MMA, STD and LTD, or commensurate experience
  • Experience in the healthcare industry is a plus


  • Ability to handle sensitive information respectfully and compassionately and maintain confidentiality.
  • Ability to prioritize and manage multiple projects simultaneously.
  • Superior organizational and interpersonal skills.
  • Strong research, analytical, and reporting skills.
  • Ability to operate within HCM systems (PeopleSoft, Workday, UKG).
  • Proficient with Microsoft Word, Excel, and Access.
  • Strong oral and written communication skills and demonstrated ability to collaborate across all levels of an organization.
  • Ability to work within a team environment and to collaborate across multiple departments.
  • Strong self-starter, fast learner, quality conscious, committed to deadlines.
  • Ability to manage up and down organizational hierarchy to drive change as necessary.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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