Reporting to the Scheduling Supervisor, the Clinic Scheduling Specialist I is a mission critical position responsible for administrative tasks that occur in the Jimmy Fund Clinic including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests.
The CSS role is essential to institute operations, simultaneously working with multiple disease centers, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. This position requires the ability to multi-task and function as an integral member of the team. Excellent verbal and written communication skills required. Exceptional computer, customer service and problem-solving skills required. Demonstrated ability to carry out complex scheduling as required. Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
This is a hybrid position requiring 2 days per week onsite. The selected candidate must live and work from one of the New England states (ME, NH, VT, MA, RI, CT)
Responsibilities:
- Schedules and reschedules appointments for patients in the Jimmy Fund Clinic.
- Schedules and reschedules Xrays, Ultrasounds, CTs, MRIs, PET/CTs, and ECHOs at Boston Children’s Hospital.
- Coordinates multiple specialty visits at Boston Children’s Hospital with appropriate Boston Children Hospital departments, such as Cardiology, Pulmonary, Audiology, etc as it relates to oncology care.
- Accurately schedules complex appointment sets across disciplines for pediatric oncology patients in accordance with scheduling guidelines
- Triages scheduling phone calls for disease group and covering disease groups if applicable.
- Serves as a liaison between patient/family/provider.
- Possesses a level of independence requiring knowledge of multiple disease specific programs.
- Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
- Provides pediatric oncology disease, and program-specific information to callers/patients within the scope of knowledge and authority.
- Performs other administrative duties and tasks as requested by Manager/Supervisor.
- Able to quickly comprehend and implement new concepts or modifications to processes.
- Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels.
- Ensures quality clinical care and adherence to standard operating procedures and compliance requirements.
- Participates in training new team members as requested.
- May be required to perform other duties as required by the clinical practice support team.
QUALIFICATIONS: - High school diploma required
- A Bachelor’s Degree in health administration or related field is strongly preferred, and/or a minimum of 1 year of related health care and/or customer service experience.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: - Ability to function as an integral member of a team
- Excellent communication, organizational, time management, and customer service skills
- Strong attention to detail
- Ability to multi-task and problem solve on the spot
- Excellent phone etiquette
- Demonstrated ability to carry out complex scheduling as required
- Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed
- PC proficiency
- Ability to work productively in a remote environment
- Knowledge of medical terminology preferred
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
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Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$45,500.00 - $54,400.00
