Director, Consulting

Overall:

• Drives and manages large-scale organizational change

• Directs multiple Institute-wide, highly complex, ambiguous projects simultaneously

• Proactively identifies opportunities for Institute-wide internal consulting engagements

• Implements expertise with managing complex projects

• Directs the identification of value creation opportunities and implements planning structures to realize value

• Provides intellectual and thought leadership to the team and organization

Hypothesis-Driven Approach to Planning:

• Leads teams in using a structured, hypothesis-driven approach to problem solving using analytical tools and frameworks to develop solutions to complex business challenges

• Leads analysis, research and projections for complex negotiations and strategic decisions; develops systems to organize and analyze data

• Develops business cases for strategic programs and initiatives.

• Leads ad hoc research and due diligence relating to new projects and initiatives; translates business and competitive intelligence research back into projects.

• Articulates recommendations or options to support a definitive decision

Transformation & Execution

• Directs the creation, tracking, and execution of project roadmaps that align with project vision and goals

• Responsible for implementing and overseeing a project management office focus including program management, tools and methodologies, roadmap development and management, risk mitigation, reporting, interdependency management, resource management, strategic communications, impact creation plan management, financial management, change management, and governance and stakeholder management

• Provides insight and advice on how to manage large-scale transformation, and integrates new processes or technologies

• Develops the strategy for implementation of transformational changes, including aspects like process optimization, organizational design and innovation

• Leads monitoring and support through the transformation process, helping organizations track progress and adjust as necessary

• Works with cross-functional teams to understand the impact of changes on different departments and ensure that transformation goals are aligned across the organization

• Allocates work to appropriate teams and departments; holds members accountable for follow up; maintains relationships with stakeholders and keeps them up to date on project status.

• Leads joint planning efforts with anticipated new clinical partners.

• Identifies and highlights likely business and financial impacts associated with program planning or expansion, as well as required implementation support key dependencies, issues, and risks to serve as input to prioritization and planning process.

• Leads the planning and execution of executive leadership meetings and retreats as needed to effectively advance the work 

Stakeholder Management:

• Independently interacts with C-level internal and external stakeholders to influence & implement strategic business decisions.

• Develops and maintains trust-based relationships with C-level internal and external stakeholders that prioritizes transparent and consistent communication

• Builds and maintains consensus with stakeholders on project goals, critical issues, workplan, implications, recommendations, and implementation plan

• Develops and secures stakeholder commitment to recommendations and implement plans

Consulting Infrastructure:

• Collaboratively develops consulting frameworks and approaches that can be leveraged across engagements and fit to purpose to accelerate speed to insights and results

• Develops and defines project infrastructure (work plans, timelines, resources, milestones, KPIs, etc.); anticipates, identifies, manages and resolves risks to project status, milestones, timelines; develops and presents updates/metric reports to leadership.

• Leads the creation of expectations for teamwork products based on consulting best practices.

People Leadership and Staff Supervision:

• Builds and develops the project team to ensure maximum performance, by providing purpose, direction, and motivation.

• Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment.

Knowledge, Skills and Abilities

• Advanced leadership and management skills, as well as the ability to work closely and effectively with all levels of the organization

• Advanced knowledge of consulting practices and large-scale transformations, as well as deep experience within the healthcare field

• Advanced planning, project management, facilitation, and organizational skills, with the demonstrated ability to drive multiple concurrent projects to completion in a complex, deadline-driven environment.

• Excellent problem-solving skills

• Outstanding verbal and written communication skills with all levels of the organization, notably including senior level executives

• Makes independent decisions and oversees actions of others; exercises substantial judgment on behalf of the Institute

• Advanced at effectively influencing stakeholders, driving decision-making, and building strong, collaborative relationships

• Demonstrated ability to balance multiple agendas and demands

• Advanced ability to manage and motivate in a highly complex and changing environment

Minimum Job Qualifications

• Bachelor’s Degree Required. Master’s degree (MPH, MHA, MBA) strongly preferred

• 8 years of relevant project management or strategic experience in a health care and/or consulting environment required  

• 3 years of leadership experience required

License/Certification/Registration Required: n/a

Supervisory Responsibilities:

• Supervises up to 6 Planning and Consulting team members

Patient Contact: None