The Director of Network Management will lead the management and operations of business collaborations with provider organizations in the United States. Will oversee a team providing program management, project management, consulting, and operational coordination to ensure delivery of services to external clients. Oversees the implementation of new clinical business relationships including all assessment and planning processes working closely with senior administrative and clinical leadership at Dana-Farber and senior administrative and clinical leadership at external organizations. Serves as the administrative lead for the physician integration team working closely with the Medical Director and Associate Medical Director of the DFCI Network/Collaborative. Works closely with the Associate Chief Nurse of the DFCI Network to provide clinical support assistance and works closely with Network Development teams to forecast and plan for new projects and relationships, evaluate bandwidth and operational efficiency opportunities, and develop proposals for new relationships. Provides oversight and direction for renegotiating and/or renewing contracts with existing clients and providing contract management services to ensure delivery of contractual commitments. Interfaces closely with marketing and communications, legal/OGC, and regional system operations teams to ensure seamless coordination of collaborations and services.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
PRIMARY DUTIES AND RESPONSIBILITIES:
Relationship Management and Operations Oversight (60%)
- Guides and oversees activities to support relationship, quality assurance and service delivery and consulting to external clinical partners. Work with various internal and external stakeholders to define the terms of additional agreements and implement support services and initiatives for the relationships
- Oversees and leads all assessment, planning, and consulting engagements including project management and coordination across departments (Quality & Patient Safety, Nursing, Pharmacy, IT, Facilities, etc.)
- Contributes to enhancement of DFCI reputation and brand through relationship building
- Manages concierge patient referral service for collaborators
- Oversees activities to assess certain cancer centers, develop and implement strategy for ongoing roll-out of new initiatives and programs to member sites, tracking key success metrics accordingly
- Ongoing senior level relationship management
- Ensures ongoing involvement and engagement of Dana-Farber leadership, as appropriate
- Develops and maintains initiatives to align community partners and affiliates more closely with DFCI core services for the purpose of improving care and developing new or expanded relationships
- Manages medical second opinion relationships to deliver to relationship sites
- Manages external vendors used to enhance collaborations and contractual commitments
Supervisory Responsibilities (30%)
- Hires, mentors and advises, assigns and evaluates work, reviews performance formally at least annually, recommends promotion and salary adjustments and takes corrective action
- Allocates managers’ time appropriately between projects and negotiates with stakeholders when priorities need to be shifted
- Mentors managers to advance skills within the team related to communicating effectively, influencing stakeholders, data and financial analysis, project management, problem solving, written communication and presentation
- Manages significant number of dotted line reports including RN/DNP, PharmD, Clinical Research Coordinator, marketing team members, and others as may become relevant, which will require significant coordination with these employees’ formal direct supervisor
Clinical Support (10%)
- Provides support of nursing initiatives through liaising with the Associate Chief Nurse and interacting with nursing leadership at external organizations
- Provides support of pharmacy through liaising with the SVP of Pharmacy and interacting with pharmacy leadership at external organizations
- Provides support of quality & patient safety teams including management of a dual reporting Project Manager of Quality & Patient Safety
- Serves as key leader in the coordination and provision of clinical program development guidance and assistance to collaborating organizations
Performs additional duties as assigned.
MINIMUM JOB QUALIFICATIONS:
- MBA, MHA, MPH or similar master’s degree in health care management or related field required; advanced degree such as JD, PhD, DNP, PharmD, or MD preferred
- 10 years of experience required with at least 7 years in business development, healthcare strategy, account management, healthcare consulting or healthcare management experience required
- 3 years supervisory/management experience required; will manage at least 3 FTEs in addition to several dotted line reports
- Experience working in an academic medical center strongly preferred; experience within oncology and understanding of clinical operations or quality & patient safety preferred.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Exceptional communication skills; must possess the ability to converse effectively, prepare written proposals, analyses and other documents
- Strong collaboration, project management and organizational skills, with demonstrated ability to drive multiple concurrent projects to completion in a complex, consensus-oriented environment
- Demonstrated ability to manage, mentor and lead others
- Superior facilitation, communication and customer service skills
- Ability to work closely and effectively with all levels of the organization
- Proficiency in Word, Excel, PowerPoint; experience with Project, Visio
- Deals well with uncertainty and ambiguity; flexible with changes in prioritization within a consensus decision-making environment
- Self-motivated with ability to work independently on new and existing projects
- Strong client/results orientation, and effective teamwork and interpersonal skills
- Experience working with clinical leaders at partners and advisers
- Maintains balance between attention to detail to ensure high quality deliverables, and ability to think and operate from a broader strategic lens
- Demonstrates self-awareness, strong professionalism, a strong work ethic and the ability to handle difficult situations effectively and efficiently
- Guides others in organizing work, setting priorities and timelines, and determining and obtaining the resources required to meet those priorities
- Makes independent decisions and oversees actions of others; exercises substantial judgment on behalf of the Institute
- Independently plans and facilitates large meetings and workgroups with faculty and senior management across multiple departments
- Assures compliance with DFCI policies, procedures, regulatory agency requirements and ensures safe, efficient and effective delivery of quality care, in collaboration with department leaders
SUPERVISORY RESPONSIBILITIES:
- Manages team of up to 6 direct reports, as well as up to 10+ indirect reports
PATIENT CONTACT:
SPECIAL WORKING CONDITIONS:
- Includes domestic and may include international travel.
- Travel within the United States to partnered sites and conferences approximately 25% of the time, and requires a valid driver's license and vehicle.
- Must travel on-site to Dana-Farber at least once per month.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
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Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$149,600.00 - $174,000.00
